Shipping & Returns
SHIPPING & RETURNS
Ordering and Processing
All items within the images are the products that we are selling. Please check measurements prior to ordering.
Please note that processing time (1-3 business days) is different from shipping time and should be added to the total delivery time frame. Processing time includes checking orders, packing, and logistics time spent.
Free shipping within the US: 15 - 22 days, Sometimes even earlier, Factors such as delayed logistics and customs clearings may have an impact on the delivery time.
Free International shipping: Please see the chart below.
International shipping: $40, 8-12 days (business).
Note: additional shipping time and costs may apply to certain remote countries.
Please note that all ground deliveries will leave the warehouse directly. If you do not receive your package within a timely manner, please contact us: sales@vanitypotionboutique and we will make sure you receive your merchandise. We may ship items separately to guarantee your items arrive quickly.
If you are unavailable to accept delivery, the courier will leave a card to let you know that delivery has been attempted. To re-arrange delivery, please follow the instructions on the card. We will also send emails to remind you of this. Please kindly check your emails. We won't be responsible for any post office returns.
Please note that all orders will be delayed a few business days during holiday seasons.
Please note that Vanity Potion Boutique is not responsible for any packages that are not intercepted when attempted to be delivered. Please make sure your contact information is up to date and accurate in case this happens.
We are not responsible for any import duties, local taxes and customs fees. We are not responsible for undelivered packages due to errors in the provided shipping address. Please provide an accurate phone number for your shipment.
Please note that once your order is processed, we can not issue a refund. Thank you for your understanding.
If you are looking to process a return due to defect, please email us with a photo of the defective merchandise at info@vanitypotionboutique for the return address. Please do not forget to include a note within the package including an order #. Returns for full refunds are only applicable to items received defective. Please e-mail us for any questions regarding these guidelines. All returns due to defective items must be received within 14 business days.
All returns must not be used or worn. Please provide a tracking number with the package that you are returning. If you would like to return an item, please contact us at firstname.lastname@example.org and we will process your return from there.However, We reserve the right to deny any returns.
We will not accept any items for a Refund or Exchange which were received past 7 days from a Delivery date or returned in worn condition and/or with missing tags. All such items will be returned back to the sender. This applies to all our ready made products only, all custom-made dress are exempted from this.
We do not accept returns/refund for custom-made orders, particularly Wedding Dress, Prom Dress and Evening Gowns.
Failure to send returns within 3 days of receiving shipping return details will void agreement to return items.
Defective or Wrong Merchandise: All items are fully inspected before shipped, however, should you receive a defective item; please contact us within 2 days of receipt to be eligible for a return. Send a picture of the item to email@example.com along with your order number.
We reserve the right to deny any returns if we suspect that the merchandise has been worn. We do not accept returns on swimwear, lingerie, sale items, handbags, jewelry, and shoes.
Original shipping charges are non-refundable.
Please plan 2 weeks in advance to purchase to ensure delivery for any events. We are not able to return/refund for this reason once orders are processed and shipped.